Returns & Exchanges
At IncontinenceProducts, we prioritize your comfort and confidence, which is why we offer a 30-day return policy on all unworn and unopened items. For hygiene reasons, all returned apparel must be in its original packaging with tags attached to ensure a safe and seamless exchange process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Pack with Care
Place the items in their original, unopened packaging and include the printed return slip to ensure your refund is processed accurately.
Ship the Package
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items for hygiene compliance, your refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing