Frequently Asked Questions
Everything you need to know about our discreet and stylish solutions.
How do I determine the right size for my garments?
We provide a detailed size guide on each product page. We recommend measuring your waist and hips with a flexible tape measure to ensure a snug yet comfortable fit for maximum protection.
Is your shipping discreet?
Yes, all orders are shipped in plain, unmarked packaging with no mention of the brand or contents on the outside to ensure your complete privacy.
What is your return policy for hygiene products?
Due to the sensitive nature of our products, we can only accept returns on items that are unopened and in their original, sealed packaging within 30 days of purchase.
How should I care for my washable incontinence underwear?
To maintain absorbency and fabric integrity, we recommend machine washing on a gentle cycle with mild detergent and air drying or tumble drying on low heat. Avoid bleach and fabric softeners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.